Terms & Policies
Cancellation Policy
Your appointments are very important to the team at Red Angel, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48 hours notice for cancellations.
STRICT AND ENFORCED 48 HOUR CANCELLATION POLICY!
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
- Less than 48 hour notice will result in a charge equal to 50% of the reserved service amount.
- - “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 24-hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
All guests will be required to place a credit card on file to book any appointment. Your card will not be charged unless our cancellation policy is violated. If you do not wish to have card on file, you may prepay for your appointment.
*All card information is legally stored and PCI compliant
Late/Tardy Policy
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their guests who come in on time. For this reason, we have set a few general ground rules for such situations. Guests will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you or forgo the service all together that may result in a "No Show" charge to your account. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day! Appointments that are 30 minutes or less in duration, we cannot guarantee service if you do not arrive at your scheduled time.
Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby guests of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies.
Guarantee Services
Our promise to our clients is do our absolute best in providing the best hair service – Every. Single. Time. We are a team based salon (no independent stylists) and we work together to provide you with the best service.
At Red angel Salon, our stylists are trained on a consistent basis in both technical and customer service skill. Even though we wish we could deliver results 100% of the time, we sometimes make mistakes. If for any reason you don’t have a good experience or if you are not satisfied with your hair, please do let us know by calling the salon or sending an email to redangelsalon@yahoo.com. Management will reach out to you to make it right. Tweaks and adjustments will be honored for one week of the date of service.
We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 7 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 14 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.
Returns/Refunds
Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied. Contact us immediately so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service.
Red Angel Salon proudly stands behind all of its products. Should you find dissatisfaction with any of these products purchased at Red Angel Salon, we will gladly apply the full value of the returned product to another product of your choice if returned within 30 days from date of purchase.
All Sales of hair brushes, combs, hair accessories (clips, hair bands, etc.) and extensions/wigs are final. No returns and no exchanges.
Tools (blow dryers, flat irons, etc) may be returned within 30 days of purchase, providing they are in their original packaging, for exchange only.
Color Formulas
All hair color formulas are the intellectual property of Red Angel Salon.
Cell Phones and hand held Devices
As a courtesy to others Please silence your cell phones and other devices. Do not use speaker phone, we ask for you to use headphones or text. Thank you.
Child Safety Policy
We understand how challenging it is finding time to spend on yourself. We also understand that your "me time" does not always align with your hair appointments. However our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap. We kindly request ONLY those receiving services be present in the service areas. Older children (12+), capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child's safety in mind. Our salon is not child proof. Sharp implements, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. Red Angel team is dedicated to providing each of our guests with the highest level of services possible.
We greatly appreciate your compliance with our Child Safety Policy
Service Pricing
A “+” sign after some prices indicates price variations among service providers based on education and experience. After professionals complete training sessions and educational workshops with industry leaders, their prices increase to reflect a new skill level. Variations in pricing can also depend on the length and thickness of hair, or amount of color used for your service.
Changes to Terms
Red Angel Salon reserves the right, in its sole discretion, to change the Terms under which Products, Services & www.redangelsalon.com is offered. The most current version of the Terms will supersede all previous versions. Red Angel Salon encourages you to periodically review the Terms to stay informed of our updates.
Text Marketing and Notifications
By subscribing to Red Angel Salon text notifications, you consent to receive recurring automated marketing messages and appointment reminder messages at the phone number provided. The frequency of messages varies. Consent is not a condition of purchase. Standard message and data rates may apply. You can unsubscribe from receiving text messages at any time by replying STOP to our messages, or by following the instructions provided in the message. For more information on our messaging terms and conditions, text “HELP” to the number you received messages from, or contact customer support at redangelsalon@gmail.com.
Personal Information Used for Text Marketing
To deliver text messages, we collect:
Your Phone Number: So we can send text message notifications regarding your interest in our products and services.
Appointment Information: To send reminders about hair maintenance or promotional offers.
We respect your privacy and are committed to protecting personal information.
Third-Party Service Providers
We may share your phone number and other relevant information with third-party text messaging platforms that facilitate the delivery and management of our text marketing campaign. These service providers are prohibited from using your personal information for any purposes other than enabling Red Angel Salon’s text messaging service.
Policy Changes
Red Angel Salon may update this text marketing policy periodically. Any changes to this policy will be posted on this page with an updated “last modified” date at the document’s beginning. If we make any significant changes to how we treat our customer’s personal information, we will notify you through a notice on the website or through other appropriate communication channels.
If you have any questions about this Text Marketing and Notification section or other aspects of our Privacy Policy, please contact us at redangelsalon@gmail.com
Contact Us
Red Angel Salon welcomes your questions or comments regarding the Terms & Conditions:
Red Angel Salon